Fabric Club Policies Please take a moment to read through our Policies. Our hours are Monday - Friday from 9 am - 5 pm Your Satisfaction is our Top Priority.
Ordering & Membership	Contact Us
Member Information	Your Account
Out of Stock Items	Site Security
Returns & Refunds	Your Privacy
Shipping Information	Cookies
Color Accuracy Although the products on this site were carefully chosen to represent colors as accurately as possible, some color variation may occur due to your monitor configuration. If you have a question regarding the color or texture of a product featured here, call 1-770-642-6442 to speak with a customer service representative.
Ordering & Membership Do I have to be a member to order? No, anyone is welcome to order. If you would like to receive the member price discounts and benefits you would need to become a member. How do I become a member? When you check out you will have an option to purchase a membership. You can also go to the members area to get more information and purchase a membership if you would like. How can I pay for my order? We accept Visa, Mastercard or Discover. If you would like to pay by check or money order you are welcome to. Please send your order with payment to: The Fabric Club P.O. Box 767249, Roswell, Ga 30076. We can not guarantee availability on items sent via the mail. We will contact you immediately if we are sold out of any item you have ordered. When can I expect my order? All orders are filled and shipped within 3- to 5 business days from receipt of your order. We ship orders Monday thru Friday. All orders are shipped from Roswell, Georgia. Some Special Orders are shipped directly from the manufacturer. If you have an order that needs faster shipping, ex. next or second day, please call us at 1-770-642-6442 and let us know that you have put this on your order. Otherwise your order will be processed in the normal amount of time and shipped using the method you have chosen. Once an order is shipped approximate transit time are as follows; Eastern part of the U.S. is 1-4 business days. Central part of the U.S. is 2-5 business days. Western part of the U.S. is 5-7 business days. What if I have a question or problem with an order? We will do whatever we can to be of assistance. Please call us Mon.-Fri. 9am-5:00pm EST at 1-770-642-6442. You are also welcome to email us at customerservice@FabricClub.com All emails are answered within 48 hours of receipt. Do you ship International Orders? No, not at this time.font> Placing an Order: 1. Enter the yardage you would like to order in the Quantity box. Please use eighths for fractions. Example: 2 1/4 = 2.250 3. Click Add to Basket 4. You will immediately receive a message to let you know if we do not have the quantity available of an item you have ordered. You can choose the quantity that is available or click Remove Item. 5. When you are finished either click on additional products to view, or click Purchase to send your order. You will receive an order an email confirmation of your order. If you have any questions or concerns please call our toll free # 1-770-642-6442. Thank You! Changing Your Order: The Fabric club allows 48 business hours to process and ship order. If you would like to make a change to an existing order it must be within this time period. If you would like to make a change after your order is sent we will be happy to accommodate you, but you will be responsible for all freight charges incurred. To make any changes to your order please call us at 1-770-642-6442. We will need your order # and any other pertinent information. Checking on our order: To check the status of your order go to Your Account. Once you have pulled up your account you can click on the order number you are interested in and will see all pertinent shipping information. back to Policies
Membership Information Do I need to become a member? Anyone is welcome to order from the Fabric Club. You do not need to become a Member. If you want the member benefits then you would need to become a Fabric Club Member. What are the Member benefits? 10% Discount on every item that ends in X, Everyday. Up to 50 Free Samples per year Exclusive Fabric Specials Emails answered within 24 hours Fabric Club Sales Rep Program What is the cost to become a Member? The cost to become a member is only $10.00 per year. Our membership is not automatically renewed, but you will receive an email when it is time to renew your membership How can I become a Member? You can click here, Purchase a Membership, or you can purchase a membership while you place an order. Just click Purchase a Fabric Club Membership when you do to your cart and it will add it to your cart. back to Policies
Out of Stock Items When will an Out of Stock item be back In Stock? Since manufacturers shipping times vary you are welcome to call us for an estimated date of arrival. We can be reached at 1-770-642-6442. You can also welcome to choose the Fabric Club Informer option and our store will email you when it arrives. back to Policies
Returns & Refunds The Fabric Club offers a 100% Satisfaction Guarantee. If for any reason you are not happy with any item you are welcome to return it for a full refund, minus shipping. Please return your fabric within 7 days from receipt.. We do not accept returns on fabric that is already cut. Please enclose any paperwork pertaining to your return, ex. Inv. #, piece(s) returning, etc. All returns should be sent to: The Fabric Club Attn:Return Dept. P.O. Box 767249 Roswell, Ga. 30076 The Fabric Club does not allow returns or exchanges on fabrics that are special order. Please ask to receive a sample before placing an order. Special shipping charges incurred per your request, Ex. Next Day, Overnight, 2nd Day, etc. are not refundable. Refunds will be issued after we have received your order. If an order is lost in transit, the freight/postal company must acknowledge that the order is lost. At that time we will then refund or replace the order. back to Policies
Shipping Information Shipping Charges: All shipping charges are calculated at the time you place your order. They are actual charges from the carrier you have chosen. You will see all shipping options while you are in the check out process. You choose the method you would prefer. The Fabric Club does not charge any handling or additional shipping fees. If you have an order that needs faster shipping, ex. next or second day, please call us at 1-770-642-6442 and let us know that you have put this on your order. Otherwise your order will be processed in the normal amount of time and shipped using the method you have chosen. font> All Orders shipped to Hawaii, Puerto Rico,and Alaska are sent Insured. . back to Policies
Contact Us   Via Email: CustomerService@fabricclub.com - For help with questions. Buyer@fabricclub.com - Have fabric or other items to sell. OrderDept@fabricclub.com - Quesiotn about your order. Via Mail: The Fabric Club P.O. Box 767249 Roswell, Ga 30076 back to Policies
Your Account Your account information in available on our web site 24 hours a day. You will be able to maintain your address, phone and email information right on our site. You will also have access to all current orders placed after our new site is up. This includes shipping information and for some carriers tracking informatio. back to Policies
Security Online Security: The Fabric Club uses a Secure Server with the highest level of security and technology available. The information you give us is kept on a secure server and never transmitted. back to Policies
Your Privacy The Fabric Club does not sell or distribute any information on its members to anyone. We also cannot release any personal information we have on any accounts, this is for the protection of our members and visitors. back to Policies
Cookies Why do we use Cookies? Web sites use cookies to help make online shopping easier and more enjoyable. A cookie is an HTTP header consisting of a text-only string that gets entered into the memory of a browser. This enables the website to personalize information and help with online sales and services. A cookie cannot read your hard drive to find out any personal information that you have not entered. The Fabric Club works hard to make your shopping experience as enjoyable as possible, therefore, we use cookies to help keep track of your shopping preferences. We do not store any personally identifiable information in your cookie. When you register, your cookie allows us to recognize you upon returning to our site. Additionally, it provides you with access to your personal account information. Your cookie also will assist in keeping track of your shopping cart. back to Policies